Generating a list of installed apps in Zendesk is essential for identifying and troubleshooting app issues.
You can use the API endpoint List App Installations to create a JSON list of all installed apps. This list includes properties like whether an app is enabled, its app ID, and installation ID. To access this endpoint, use curl or append /api/v2/apps/installations.json to your account's subdomain URL. Remember, you must be an agent in the Zendesk account to perform this action.
To capture errors in the Zendesk Apps framework, use your browser's developer tools. This is the first step in troubleshooting unexpected app behaviors. Each browser has its own way to access these tools: Chrome uses DevTools, Firefox has the Web…
Identifying the problematic app in Zendesk involves selectively deactivating apps to find the one causing issues. You can deactivate an app by following the instructions in the Zendesk article on managing installed apps. Alternatively, append the…
A HAR file is a standard format for tracking information and events between a browser and a website, useful for troubleshooting performance or rendering issues. To generate a HAR file, you need to record the network events in your browser. This…
The Zendesk Apps API can be a powerful tool for troubleshooting by generating a list of installed apps and using their properties for debugging. You can leverage the List App Installations API endpoint to get a JSON response containing app details….