Find Out How Zendesk Tickets Were Deleted
How can I find out how my Zendesk tickets were deleted?
To determine how your Zendesk tickets were deleted, you can use the Incremental Ticket Event Export. This tool allows you to analyze the deletion method used for each ticket.
If a ticket was deleted through the Zendesk UI, it will show as 'Web form'. If it was deleted using the API, it will appear as 'Web service'. Additionally, if the ticket was deleted as part of a scheduled deletion, it will also show as 'Web service', and the updater_id will return -1, indicating a system update. For more detailed information, you can refer to theoriginal Zendesk article.
More related questions
What does 'Web form' mean in Zendesk ticket deletion?
'Web form' indicates that a ticket was deleted through the Zendesk UI. This means the deletion was performed manually by a user within the Zendesk interface. When you see 'Web form' in the Incremental Ticket Event Export, it confirms that the…
What does 'Web service' mean in Zendesk ticket deletion?
'Web service' in the context of Zendesk ticket deletion means that the ticket was deleted using the API or as part of a scheduled deletion. When you see 'Web service' in the Incremental Ticket Event Export, it indicates that the deletion was…
Why does updater_id return -1 for some deleted tickets in Zendesk?
The updaterid returns -1 for tickets deleted as part of a system update or scheduled deletion in Zendesk. This occurs because the deletion is executed by the system itself, rather than a specific user. When you see an updaterid of -1 in the…
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