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Reply to Instagram Comments from Zendesk Support

Learn how to reply to Instagram comments from Zendesk Support and ensure visibility.

Can I reply to Instagram comments from Zendesk Support?

Yes, you can reply to Instagram comments from Zendesk Support. However, it's important to note that replies made directly on Instagram won't be reflected in Zendesk. To have your replies appear on both platforms, always respond through the Zendesk Support ticket.


More related questions

Why aren't my Instagram replies showing in Zendesk Support?

Instagram replies don't show in Zendesk Support because the integration doesn't fetch replies made directly on Instagram. To ensure your replies appear in both Zendesk and Instagram, you need to reply directly to the ticket in Zendesk Support. This…

How can I ensure my Instagram replies appear in Zendesk Support?

To ensure your Instagram replies appear in Zendesk Support, you must reply directly to the ticket within Zendesk. The integration does not capture replies made directly on Instagram. By responding through Zendesk, your replies will be visible on…

What should I do if my Instagram replies aren't syncing with Zendesk?

If your Instagram replies aren't syncing with Zendesk, make sure you're replying directly through the Zendesk Support ticket. The integration doesn't fetch replies made directly on Instagram, so using Zendesk for responses is crucial for…

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