Web Widget Search When No Articles in Current Locale
What happens if the Web Widget (Classic) can't find articles in the current locale?
If the Web Widget (Classic) can't find articles in the current locale, it will search for articles in other languages that do not have a translation in the current locale. This means you might see articles in a different language if there are no available translations in the widget's set language.
To address this, make sure all articles are translated into the languages enabled in your Help Center. Alternatively, you can use the Web Widget (Classic) API to filter search results by specific categories, sections, or labels to better control the language of the results.
More related questions
Why does the Web Widget (Classic) show search results in another language?
The Web Widget (Classic) may show search results in another language if there are no articles available in the widget's current locale. If the widget is set to English and you search for a term, it first looks for English articles. If none are…
How can I prevent the Web Widget (Classic) from showing articles in a different language?
To prevent the Web Widget (Classic) from showing articles in a different language, ensure that all articles are translated into the enabled languages of your Help Center. This way, the widget will find articles in the current locale before looking…
Can I filter search results in the Web Widget (Classic) by language?
Yes, you can filter search results in the Web Widget (Classic) by using the API to specify categories, sections, or labels. This can help ensure that the search results are more relevant and in the desired language. By setting up filters, you can…
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