Zendesk Admin Access: Agent Requirement Explained
Learn why Zendesk requires account admins to also be agents. Understand user roles and access permissions in Zendesk Support.
Can I have an account admin who is not a Zendesk Support agent?
No, you cannot have an account admin who is not a Zendesk Support agent. To grant admin access, the user must also be an agent on the account. This is a requirement for managing user roles within Zendesk Support. For more details on user roles, you can refer to the article: Understanding Zendesk Support user roles.
More related questions
Why does Zendesk require admins to be agents?
Zendesk requires admins to be agents to ensure they have the necessary permissions and access to manage the account effectively. This policy helps maintain security and control over the account settings and user management. While this might seem…
What are the implications of Zendesk's admin policy for IT admins?
For IT admins, Zendesk's policy requiring admins to be agents can be challenging, especially if they do not use the ticketing or support features themselves. This requirement can lead to inefficiencies, as IT admins may need to collaborate with…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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