Why Can't I @mention Some Users in Zendesk?
Why can't I @mention some users in Zendesk's community forum?
If you're unable to @mention certain users in Zendesk's community forum, it might be because they haven't posted or commented yet. Users need to have interacted in the help center at least once to be eligible for @mentions. This limitation ensures that only active users can be tagged, encouraging participation from those who are already engaged.
For more insights, refer to theHelp center guide for end users.
More related questions
How do I enable @mentions in Zendesk's community forum?
To enable @mentions in Zendesk's community forum, you need to ensure that user profiles are activated in your help center. By default, the @mentions feature is turned on for all accounts. You can use @mentions in both public and private help…
Who can I @mention in Zendesk's community forum?
In Zendesk's community forum, you can @mention any user who has a help center account and has previously posted or commented. If a user has an account but hasn't interacted by posting or commenting, they cannot be @mentioned. This ensures that only…
How do I @mention a user in Zendesk's community forum?
To @mention a user in Zendesk's community forum, simply type the '@' symbol followed by the user's name or alias without any spaces. As you type, a picklist will appear, showing potential matches. You need to type at least three characters for the…
Can I @mention a group in Zendesk's community forum?
Currently, in Zendesk's community forum, you cannot @mention a group. The @mentions feature is tied to individual Help Center accounts, so you would need to mention each person individually. This means if you want to notify a team or group, you'll…
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