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Understanding the Zendesk Agent Workspace

Learn about the Zendesk Agent Workspace, a modern interface for managing customer interactions efficiently.

What is the Zendesk Agent Workspace?

The Zendesk Agent Workspace is a modern interface for managing customer interactions. If your account was created after February 1, 2021, it's likely that the Zendesk Agent Workspace is enabled by default. This workspace provides a streamlined experience for agents, allowing them to handle tickets more efficiently. For a detailed overview, you can watch the video provided in theZendesk help article.


More related questions

How can I learn about the standard Zendesk agent interface?

If you're using an older Zendesk account without the Agent Workspace, you can learn about the standard agent interface through a brief video overview. This video covers basic concepts applicable to both the legacy and modern interfaces. For more…

Is the Zendesk Agent Workspace enabled by default?

Yes, for most accounts created after February 1, 2021, the Zendesk Agent Workspace is enabled by default. This workspace offers a more integrated and efficient way for agents to manage customer interactions. If you're unsure whether your account…

Where can I find video tutorials for Zendesk interfaces?

Video tutorials for both the Zendesk Agent Workspace and the standard agent interface are available in the Zendesk help documentation. These videos provide a comprehensive overview of each interface, helping you understand their features and…

What should I do if I have a legacy Zendesk account?

If you have a legacy Zendesk account without the Agent Workspace, you can still access a video overview of the standard agent interface. This video will guide you through the basic concepts and functionalities of the legacy interface. For further…

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