Manage Conversation History in Zendesk Web Widget
How do I manage conversation history in the Web Widget?
Managing conversation history in the Web Widget is done through the Preferences tab. Here, you can set your Conversation history options, which allow end users to see the full text of past conversations when they return to the Web Widget.
This feature ensures that users have a seamless experience by maintaining context in ongoing interactions. For more information on conversation persistence, you can refer to the section on understanding and managing handback events in the Zendesk documentation.
More related questions
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