Customize Basics Tab in Zendesk Web Widget
What can I customize in the Basics tab of the Web Widget settings?
In the Basics tab of the Web Widget settings, you can customize several key components. This includes the channel name, which is automatically populated with the brand name but can be updated for easier identification in your channels list.
Additionally, you can enable customers to switch channels, allowing them to start conversations via the Web Widget and continue them on platforms like WhatsApp, Facebook Messenger, or Instagram DM. There's also an option to provide API information if you want to allow customers to call an agent directly from the Web Widget.
More related questions
How do I access and edit Web Widget settings in Zendesk?
To access and edit Web Widget settings in Zendesk, you need to navigate through the Admin Center. Start by clicking on 'Channels' in the sidebar, then select 'Messaging and social' followed by 'Messaging'. From there, click on the name of the Web…
How can I change the appearance of my Web Widget in Zendesk?
To change the appearance of your Web Widget in Zendesk, you need to navigate to the Style tab within the Web Widget settings. Here, you can customize the name and appearance-related components of the Web Widget. The Style tab includes sections for…
What options are available in the Responses tab of the Web Widget settings?
The Responses tab in the Web Widget settings offers several options to enhance customer interaction. You can apply business schedules, customize default messaging responses, and add a conversation bot. Within this tab, you can set a first greeting…
How do I manage conversation history in the Web Widget?
Managing conversation history in the Web Widget is done through the Preferences tab. Here, you can set your Conversation history options, which allow end users to see the full text of past conversations when they return to the Web Widget. This…
How do I install the Web Widget on my website?
To install the Web Widget on your website, you need to access the Installation tab in the Web Widget settings. This tab provides the code snippet required to add the Web Widget to your website and automatically integrate it with your help center….
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