Sunshine Conversations' Web Messenger offers extensive customization options to tailor the chatbot experience to your brand. You can adjust the display style, colors, and background image to reflect your company's identity.
Additionally, you can enable features like sound notifications, browser storage for tracking users, and user authentication for increased security. These options allow you to create a personalized and secure interaction for your customers.
Zendesk offers multiple chatbot options to enhance your customer service experience. You can choose from built-in Zendesk bots, create your own using Sunshine Conversations, or integrate third-party bots. Each option allows for customization to fit…
Zendesk bots enhance customer support by automating simple tasks and providing quick assistance. They can guide customers through conversations, suggest help center articles, and gather information before handing off to a live agent. These bots use…
The Zendesk bot builder is a visual design tool that allows you to create conversation bots without complex coding. It lets you define custom answers to respond to customer questions effectively. With the bot builder, you can configure actions like…
Yes, Zendesk bots can be used across various messaging channels, including web widgets, mobile apps, and social media platforms like Facebook Messenger and WhatsApp. This flexibility allows you to connect with customers wherever they are, and…
Third-party bots can be integrated with Zendesk to create a seamless customer support experience. You can find chatbot-related apps in the Zendesk Marketplace and Sunshine Conversations Marketplace. Each third-party app has its own setup and…