Default Language and Translated Content in Zendesk
How does the default language setting work with translated content?
The default language setting in your Zendesk help center works by prioritizing several factors to determine the language a user sees. It first checks the language specified in the URL, then the user's current active session language, followed by the language preference in the user's profile, and finally the preferred language of the user's browser.
If none of these match, the help center defaults to the set default language. This ensures that users see content in a language they understand, based on their preferences and settings.
More related questions
How do I change the default language for my Zendesk help center?
To change the default language for your Zendesk help center, you need to be a Guide admin. Start by clicking the Settings icon in the sidebar of Guide, then select Language settings. From there, click the Language drop-down menu and choose your…
What happens if I choose a non-supported language for my help center?
If you choose a non-supported language for your Zendesk help center, the default text will only appear in that language if there are crowd-sourced translations available. Otherwise, the text will remain in the default language. Zendesk provides a…
Can I change the default language if multiple languages are enabled?
Yes, you can change the default language if multiple languages are enabled in your Zendesk help center. This feature is available for Suite Growth or above, or Guide with Support Professional or Enterprise plans. To change the default language, go…
What is the initial default language for a Zendesk help center?
The initial default language for a Zendesk help center is set to English. However, you can change this default language to better suit your audience's needs. As a Guide admin, you have the flexibility to select from a variety of supported languages…
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