You can manage automated resolutions by turning off features that consume them in your Zendesk configuration. This includes disconnecting or deleting conversation bots, deactivating email notification triggers, and turning off autoreplies in web forms. For more detailed steps, check out theoriginal Zendesk help article.
To disconnect a conversation bot, navigate to the Admin Center, click on Channels, then Bots and automations, and select Manage bots. Click on the bot you want to disconnect, expand the Channels section in the Settings tab, and deselect the…
To delete a bot, go to the Admin Center, click on Channels, then Bots and automations, and select Manage bots. Click the bot's Options icon and choose Delete. This action will remove the bot from the list and cannot be undone, so ensure you no…
To prevent automated resolution usage in email notifications, deactivate or delete ticket triggers that include Autoreply actions. In the Admin Center, go to Objects and rules, then Business rules, and select Triggers. Filter the triggers to show…
To turn off autoreplies in web forms, go to the Admin Center, click on Objects and rules, then Business rules, and select Triggers. Click Manage autoreplies, then the Web form tab. Use the toggles under Active web forms to turn off autoreplies for…
To disable Article Recommendations in the Web Widget (Classic), go to the Admin Center, click Channels, then Classic, and select Web Widget. Click the Basics tab, deselect the Help Center checkbox, and save your changes at the bottom of the widget…