Yes, you can configure Zendesk Knowledge searches to include external content. This allows you to provide a more comprehensive search experience by integrating external resources into your Knowledge results.
To set this up, you need to configure the Knowledge results to include the desired external content. For more information on how to do this, see the section on configuring Knowledge in the context panel in the Zendesk documentation.
The Federated Search API is a REST API that allows you to integrate external content into Zendesk's search indexes. This means you can include content from other services or sites in your Zendesk help center search results. To use this API,…
You can set up federated search in Zendesk without a developer by using the external content search crawler. This method doesn't require building a middleware layer, making it more accessible for those without technical expertise. This approach is…
To configure federated search using the API, you need to follow a series of steps. First, build an integration with the Zendesk REST API to ingest the desired external content into your search results. Next, select which content to include or…
To update your Zendesk help center theme for federated search, you need a theme that supports federated search results. Use the latest version of the Copenhagen theme or update your existing theme by replacing the old {{helpcenterfilters}} and…