Cause of Zendesk Explore Data Delays on Nov 9, 2023
What caused the data refresh delays in Zendesk Explore on November 9, 2023?
The data refresh delays in Zendesk Explore on November 9, 2023, were caused by a failure in the Account Statistics service. This service incorrectly reported account data volumes, making them appear smaller than they actually were. As a result, the Explore ETL systems allocated fewer compute resources than necessary, leading to slower processing and some failed or timed-out data pipelines. To resolve the issue, the Account Statistics service was switched to a fallback data source, and resources were manually boosted to address the delays.
More related questions
How was the data refresh delay issue resolved in Zendesk Explore?
The data refresh delay issue in Zendesk Explore was resolved by switching the Account Statistics service to a fallback data source that provided correct account data. This change restored the proper allocation of resources in the Explore ETL…
What steps are being taken to prevent future data refresh delays in Zendesk Explore?
To prevent future data refresh delays in Zendesk Explore, several remediation steps are being implemented. These include creating additional alerts for spikes in account size classification changes, investigating the replacement of pipeline…
When was the data refresh delay issue in Zendesk Explore considered resolved?
The data refresh delay issue in Zendesk Explore was considered resolved on November 10, 2023, at 11:27 UTC. A fix was implemented, and customers were no longer experiencing any delays. The incident was then marked as solved, and Zendesk thanked…
How can I get more information about Zendesk system incidents?
For more information about Zendesk system incidents, you can check the system status page, which provides current status updates. Additionally, summaries of post-mortem investigations are usually posted a few days after an incident has ended. If…
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