Resolve Tickets Efficiently with Zendesk's Similar Tickets
How does the Similar Tickets feature improve ticket resolution in Zendesk?
The Similar Tickets feature in Zendesk allows agents to view a list of past tickets with similar issues, aiding in efficient ticket resolution. By referencing how similar problems were previously addressed, agents can apply proven solutions without starting from scratch.
This feature is ideal for teams dealing with complex or unique issues and is a valuable tool for training and onboarding new hires. It helps agents recognize patterns in recurring issues, facilitating quick reporting to product teams for systemic resolution.
More related questions
How can Zendesk's AI features help agents get up to speed with tickets quickly?
Zendesk's AI features, like the Summarize tool, help agents quickly understand ticket details. The Summarize feature recaps all public comments on a ticket, allowing agents to grasp the core issues without reading lengthy comments. This tool is…
What are the benefits of using the Expand and Tone Shift features in Zendesk?
The Expand and Tone Shift features in Zendesk enhance the quality of agent-written comments by adding language and adjusting tone. Expand enriches comments with additional language, while Tone Shift modifies the tone to be more formal or friendly….
What is the role of Suggested Macros in Zendesk's AI features?
Suggested Macros in Zendesk provide agents with quick access to standard responses based on ticket content. This feature suggests the top three macros, helping agents respond efficiently and consistently. Teams with a large number of macros or…
How does the Intelligence feature provide context for tickets in Zendesk?
The Intelligence feature in Zendesk offers AI-powered insights within the context panel of a ticket, providing agents with valuable context. It includes predictions about the ticket's intent, language, and sentiment, aiding in understanding the…
How can teams effectively spread awareness of Zendesk's AI features?
To maximize the benefits of Zendesk's AI features, it's crucial to spread awareness among your team. Start by sending an email to introduce the features, including links to help center articles for detailed guidance. Additionally, update onboarding…
What steps can be taken to integrate Zendesk's AI features into existing processes?
Integrating Zendesk's AI features into existing processes involves updating programs and training to include these tools. Start by incorporating them into the onboarding process for new agents, ensuring they are educated about the features from the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
