You can disable the agent wrap-up feature in Zendesk Talk by adjusting the Talk line settings. This allows the agent's status to automatically change to Online after a phone call. For detailed instructions on how to access and modify these settings, you can refer to the section on Accessing individual line settings in the Zendesk help documentation.
When you disable the agent wrap-up feature in Zendesk, the agent's status will automatically change to Online immediately after a phone call ends. This can help streamline the workflow by reducing the time agents spend in wrap-up mode. For more…
To find the settings to disable agent wrap-up in Zendesk Talk, you need to access the Talk line settings. This section of the settings allows you to manage various features, including the agent wrap-up feature. For a step-by-step guide, refer to…