Managing your Zendesk help center involves keeping it active and responsive. Assign agents to monitor and answer customer questions promptly. Promote your help center through emails, social media, and website links to ensure customers know it's a resource available to them. This encourages participation and helps deflect tickets.
A knowledge base helps customers find solutions on their own, reducing support tickets. By providing a comprehensive knowledge base, customers can resolve their issues without needing to contact support, which is known as ticket deflection. This…
The Guide Manager role in Zendesk allows full access to the help center. By default, all administrators are Guide Managers, but you can extend this role to select agents, such as web designers or content creators, who need to work on the help…
You can customize your Zendesk help center to match your brand's look and feel. Use WYSIWYG tools to add your logo, brand colors, and fonts. For more advanced customization, you can edit the CSS or add JavaScript to create a unique theme. The…
Yes, you can build a multilingual knowledge base in Zendesk. You can add content in multiple languages to your help center, and it will automatically display the appropriate language based on the customer's browser settings. If a language isn't…
The community in Zendesk Gather Professional allows end users to help each other by sharing ideas and tips. It consists of posts on various discussion topics where users can ask questions, provide answers, and vote on contributions. This…