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Using {{ticket.url}} Without Active Help Center

Discover alternatives to using {{ticket.url}} when your Help Center is inactive.

Can I use {{ticket.url}} without an active Help Center?

Unfortunately, you can't use the {{ticket.url}} placeholder without an active Help Center. The placeholder is designed to work only when the Help Center is active, as it generates a link for end users to view their tickets. If you don't want to activate your Help Center, consider sending ticket information directly via email using other placeholders.

For example, you can include details like the ticket ID, status, and description in your email notifications. This way, your customers can still receive updates without needing to log in to a Help Center.


More related questions

Why aren't my {{ticket.link}} and {{ticket.url}} placeholders working?

To get the {{ticket.link}} and {{ticket.url}} placeholders to work, you need an active Help Center. These placeholders are designed to generate links for end users to view their requests. If your Help Center is inactive, you can use HTML to create…

How can I send ticket information without activating the Help Center?

If you prefer not to activate your Help Center, you can still send ticket information via email. Use placeholders to include relevant ticket data in your email notifications. For instance, you can provide the ticket ID, status, subject, and…

Do customers need an account to view ticket details?

Customers don't necessarily need an account to view ticket details if you send the information via email. When a customer submits a request, an account is typically created, but they won't have a password until they set one. By including ticket…

How can I preview placeholders in Zendesk?

Currently, there's no native way to preview placeholders in Zendesk. However, you can test them by adding placeholders to a macro and applying it to a sample ticket. Alternatively, create a trigger that sends an email with your placeholder…

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