Dynamic content in Zendesk allows you to provide support in multiple languages by using placeholders that automatically display the appropriate language based on the user's preference.
When you create dynamic content, you define a default version of the text and variants for each supported language. This means that when a user interacts with your support system, they see content in their preferred language, provided it's supported. If not, the default language is used. This feature is particularly useful for automations, macros, triggers, and system messages, ensuring a seamless multilingual experience. For more details, check out theoriginal Zendesk article.
Creating dynamic content in Zendesk involves selecting a default language and entering the text for that content, then adding language variants. To create a dynamic content item, navigate to Admin Center > Workspaces > Agent tools > Dynamic…
Managing translations for dynamic content in Zendesk can be done directly within the platform or by using external translation services. You can add and edit language variants directly in Zendesk or export the default content for translation by an…
If a language variant is out of date in Zendesk dynamic content, it means the default content has been updated, but the variant has not. When this occurs, the variant is flagged as 'Out of date', indicating that it may need a translation update to…
Dynamic content placeholders in Zendesk are used to automatically insert the correct language variant into communications based on the user's language preference. These placeholders can be used in automations, macros, triggers, and system messages….
Yes, you can delete dynamic content in Zendesk, but only if it is not being referenced by any automations, macros, or triggers. To delete a dynamic content item, ensure all references are removed first. If a placeholder is used in system-generated…
You can organize dynamic content in Zendesk by categorizing it, similar to how you organize macros. To categorize dynamic content, add the category name followed by double colons (::) to the beginning of the content title. This helps in filtering…