image for site

Accessing the Teams Page in Zendesk WFM

Learn how to access the Teams page in Zendesk WFM to manage your organization's teams effectively.

How do I access the Teams page in Zendesk WFM?

To access the Teams page in Zendesk WFM, you need to navigate through the admin interface.

Start by hovering over the admin icon, then select 'Organization structure'. From there, click on 'Teams'. If you haven't created any teams yet, you'll be prompted to create your first team. If teams already exist, you'll see a list of all teams organized by their creation date. For more details, check out theoriginal link.


More related questions

How can I create a team in Zendesk WFM?

Creating a team in Zendesk WFM is a straightforward process. First, access the Teams page and click on '+Add team'. Enter a team name and optionally add a description. Select a manager from the list of users by typing their name to find them…

Can agents and managers belong to multiple teams in Zendesk WFM?

Yes, agents and managers can belong to multiple teams in Zendesk WFM. This flexibility allows for better management of your workforce, as individuals can be part of different teams based on their roles and responsibilities. This feature is…

How do I edit or delete a team in Zendesk WFM?

Editing or deleting a team in Zendesk WFM is simple. Access the Teams page and hover over the team you wish to edit or delete. Click on the team to make your changes. After editing, click 'Done'. If you want to delete the team, click 'Delete team'….

How can I reassign agents to a different team in Zendesk WFM?

Reassigning agents to a different team in Zendesk WFM is a flexible process. First, access the Teams page and click on the team you want the agent to be assigned to. Click 'Edit users assigned to this team', then hover over the agents you want to…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites