New Generative AI Features in Zendesk Agent Workspace
What are the new generative AI features in Zendesk's Agent Workspace?
Zendesk has upgraded its generative AI features in the Agent Workspace by integrating OpenAI's ChatGPT-4o model. This upgrade enhances features like summarizing, expanding, and tone shifting, improving response accuracy and reducing language errors. The new model also addresses issues with ticket summarization and max ticket length errors, thanks to its larger context window. These improvements aim to ensure efficient agent operations and better customer service. For more details, check out theoriginal announcement.
More related questions
Why did Zendesk upgrade to ChatGPT-4o for its AI features?
Zendesk upgraded to ChatGPT-4o to enhance the accuracy and performance of its generative AI features, based on user feedback. The new model offers improved response accuracy, fewer language errors, and better handling of ticket summarization. With…
Do I need to take any action to use the new AI features in Zendesk?
If you already have the Advanced AI add-on and have enabled the generative AI setting in the Admin Center, no further action is needed. The new features will be automatically available after the rollout. If you're interested in the Advanced AI…
How does ChatGPT-4o improve Zendesk's AI features?
ChatGPT-4o improves Zendesk's AI features by enhancing response accuracy and reducing language errors in expansions and tone changes. It also addresses issues with ticket summarization and max ticket length errors due to its larger context window….
What should I do if I have feedback on Zendesk's AI features?
If you have feedback or questions about Zendesk's AI features, you can visit the community forum where Zendesk collects and manages customer product feedback. This platform allows users to share their experiences and suggestions, helping Zendesk…
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