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Zendesk Talk Dashboard Metrics Reference

Explore the metrics available in the Zendesk Talk dashboard to gain insights into your call center's performance.

What metrics are available in the Zendesk Talk dashboard?

The Zendesk Talk dashboard includes a variety of metrics that provide insights into your call center's performance. These metrics cover aspects such as call volumes, durations, wait times, and agent performance.

Understanding these metrics is crucial for managing your call center effectively. By analyzing this data, you can identify trends, address issues, and make informed decisions to enhance your service quality. For a detailed list of metrics, refer to theoriginal link.


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