Zendesk Sell has introduced new sales engagement automation tools that allow sales reps to schedule personalized email series to engage and qualify leads more effectively. These tools are integrated into existing workflows, automatically updating lead records to eliminate manual work and boost productivity.
Additionally, Zendesk Sell now offers features like customizable voicemail inboxes, shared email templates, and conference calling to enhance team collaboration and communication.
Zendesk has introduced two new security add-ons for the Support Suite: Enhanced Disaster Recovery and Advanced Compliance. These add-ons replace the previous Advanced Security add-on and can be purchased separately to provide additional security…
The Zendesk Agent Workspace has received several enhancements to improve agent efficiency and user experience. It now features a redesigned conversation header, allowing agents to quickly view the status of a conversation and filter by type….
Zendesk Support has introduced several new features to enhance side conversations. You can now search through side conversations to easily retrieve valuable ticket data. Additionally, follow-up tickets can be created when a side conversation within…
Zendesk Guide has enhanced its user segments feature, allowing for more flexible configuration. You can now select specific users, whether staff or end-users, to be added to a segment without needing to select them via an attribute or tag. This…
The Shopify integration with Zendesk Sunshine allows you to easily incorporate Shopify events, such as fulfillment activities, and customer profile details into the customer context. This integration enables agents to process refunds and…
The new multiparty conversation feature in Zendesk Sunshine Conversations allows businesses to bring multiple participants into a single conversation. This feature is ideal for connecting buyers and sellers on a marketplace, enabling external team…