Fix Side Conversations Not Showing in Ticket View
Learn how to enable Side Conversations as a channel in ticket view creation by adjusting settings in Zendesk.
Why aren't Side Conversations showing as a channel in ticket view creation?
If Side Conversations aren't appearing as a channel when you're creating a ticket view, it might be due to a setting that needs to be enabled. Make sure the 'Turn on Child tickets' option is activated in the Side Conversation settings. You can find this setting under Admin > Workspaces > Side Conversation.
Enabling this feature is crucial because Views are designed to visualize tickets. Without any Side Conversation tickets, the Side Conversation channel won't appear in your account. For more detailed guidance, you can refer to the originalZendesk article.
More related questions
How can I enable Side Conversations in Zendesk ticket views?
To enable Side Conversations in your Zendesk ticket views, you need to adjust a specific setting. Go to Admin > Workspaces > Side Conversation and ensure that the 'Turn on Child tickets' option is checked. This setting is essential for displaying…
What should I do if Side Conversation tickets aren't visible in Zendesk?
If your Side Conversation tickets aren't visible in Zendesk, you might need to enable a specific feature. Check if the 'Turn on Child tickets' option is enabled in the Side Conversation settings, located under Admin > Workspaces > Side…
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