Adding Custom Ticket Fields in Zendesk
How do I add custom ticket fields to my forms in Zendesk?
To add custom ticket fields to your forms in Zendesk, you need to access the Admin Center. This is crucial for the Time Tracking app to work correctly, as it requires specific fields on all ticket forms.
Start by clicking the Objects and rules icon in the sidebar of the Admin Center. Then, navigate to Tickets > Forms. On each ticket form, ensure that the custom fields 'Time spent since last update' and 'Total time spent' are included. This setup is necessary for the app to function without errors, especially for Enterprise customers or those on the Professional plan with the Productivity Pack add-on.
More related questions
Why is the Time Tracking app showing an error message?
The Time Tracking app error message usually appears when the required custom ticket fields are not added to all ticket forms. Upon installation, the app creates two custom fields: 'Time spent since last update' and 'Total time spent'. These fields…
Who can experience the Time Tracking app error message?
The Time Tracking app error message is specific to certain Zendesk users. It typically affects Enterprise customers or Professional customers with the Productivity Pack add-on who use multiple ticket forms. This error occurs when the required…
What should I do if the Time Tracking app error persists?
If the Time Tracking app error persists even after adding the required fields, it might be a temporary issue. Some users have reported that the error resolves itself after waiting and resubmitting the ticket. However, if the problem continues, it's…
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