Fixing Time Tracking App Error Message
Why is the Time Tracking app showing an error message?
The Time Tracking app error message usually appears when the required custom ticket fields are not added to all ticket forms. Upon installation, the app creates two custom fields: 'Time spent since last update' and 'Total time spent'. These fields must be included in every ticket form for the app to function properly.
If you encounter this error, it might be because a new ticket form was created without these fields. To fix this, go to Admin Center, click the Objects and rules icon in the sidebar, and navigate to Tickets > Forms. Ensure that the custom fields are added to each form. This issue is specific to Enterprise customers or Professional customers with the Productivity Pack add-on who use multiple ticket forms. For more details, check out theoriginal article.
More related questions
How do I add custom ticket fields to my forms in Zendesk?
To add custom ticket fields to your forms in Zendesk, you need to access the Admin Center. This is crucial for the Time Tracking app to work correctly, as it requires specific fields on all ticket forms. Start by clicking the Objects and rules icon…
Who can experience the Time Tracking app error message?
The Time Tracking app error message is specific to certain Zendesk users. It typically affects Enterprise customers or Professional customers with the Productivity Pack add-on who use multiple ticket forms. This error occurs when the required…
What should I do if the Time Tracking app error persists?
If the Time Tracking app error persists even after adding the required fields, it might be a temporary issue. Some users have reported that the error resolves itself after waiting and resubmitting the ticket. However, if the problem continues, it's…
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