Connecting Multiple LiveAgent Instances to Zendesk QA
Discover how to connect multiple LiveAgent instances to Zendesk QA. Manage all your help desks in one place.
Can I connect multiple LiveAgent instances to Zendesk QA?
Yes, you can connect multiple LiveAgent instances to Zendesk QA. After your initial setup, go to Account Settings > Connections in Zendesk QA to add more instances. This flexibility allows you to manage multiple help desks efficiently within the same platform.
More related questions
How do I connect LiveAgent to Zendesk QA?
Connecting LiveAgent to Zendesk QA is a straightforward process. First, during the signup, select LiveAgent from the list of integrations. Then, name your connection, add your LiveAgent subdomain and API token, and click continue. You'll be…
What should I do if I need to import older data from LiveAgent?
If you need to import data older than the last 24 hours from LiveAgent, you can contact the Zendesk Support team for assistance. They can help you with importing older data based on your specific needs and conversation volume.
Are there security options when connecting LiveAgent to Zendesk QA?
Yes, when connecting LiveAgent to Zendesk QA, you have additional security options. These options allow you to prevent specific information and conversations from being synced with Zendesk QA, ensuring that sensitive data remains protected.
How long does it take to sync data from LiveAgent to Zendesk QA?
The time it takes to sync data from LiveAgent to Zendesk QA depends on the options you selected and your conversation volume. Initially, Zendesk QA will start syncing the last 24 hours of data, which may take some time.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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