Delay in Zendesk Missed Chat Ticket Creation
Understand if there's a delay in creating missed chat tickets in Zendesk and exceptions for Zendesk Agent Workspace.
Is there a delay in creating missed chat tickets in Zendesk?
There is no delay in creating missed chat tickets in Zendesk; they are generated as soon as the chat session ends. This immediate creation helps ensure that no missed interactions go unnoticed.
Keep in mind, this process is not applicable to accounts with Zendesk Agent Workspace enabled.
More related questions
How quickly does Zendesk create a ticket for a missed chat?
Zendesk creates a ticket for a missed chat immediately after the live chat session ends. If a visitor leaves the session without being served by an agent, a missed chat ticket is automatically generated. However, it's important to note that this…
Does Zendesk create missed chat tickets for all accounts?
Zendesk creates missed chat tickets for most accounts, but there is an exception. If your account has the Zendesk Agent Workspace enabled, the automatic creation of missed chat tickets does not apply. For accounts without this feature, a ticket is…
What happens when a visitor leaves a Zendesk chat session unserved?
When a visitor leaves a Zendesk chat session without being served by an agent, a missed chat ticket is created immediately. This ensures that the missed interaction is logged and can be followed up on. However, this automatic ticket creation does…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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