Understanding URL Mismatch in Zendesk Login
Learn why URL mismatches cause login issues in Zendesk and how to resolve them by allowing third-party cookies.
Why does the URL mismatch cause issues with Zendesk login?
A URL mismatch can lead to login issues in Zendesk due to blocked cookies.
Host-mapped Zendesk accounts have a sign-in page URL that differs from the underlying Zendesk page related to the sign-in cookie. This mismatch can cause some browsers and privacy extensions to block cookies, resulting in a 'refused to connect' error. Ensuring your browser allows third-party cookies can help resolve this issue.
More related questions
Why am I seeing 'refused to connect' when signing into Zendesk?
The 'refused to connect' error occurs due to privacy settings blocking third-party cookies. When you try to sign in to a host-mapped Zendesk account, the URL mismatch between the sign-in page and the underlying Zendesk page can cause some browsers,…
How can I enable third-party cookies to fix Zendesk login issues?
Enabling third-party cookies can help resolve login issues with Zendesk. The 'refused to connect' error often results from privacy settings that block third-party cookies. To fix this, you need to allow third-party cookies in your browser. For…
What should I do if ad-blockers prevent me from signing into Zendesk?
Ad-blockers might be causing issues with signing into Zendesk by blocking necessary cookies. If you encounter a 'refused to connect' error, try disabling your ad-blockers temporarily to see if it resolves the issue. Some ad-blockers allow you to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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