Accessing the Suspended Tickets Folder in Zendesk
Learn who can access the Suspended Tickets folder in Zendesk and how to adjust permissions for other roles.
Who can access the Suspended Tickets folder in Zendesk?
In Zendesk, the Suspended Tickets folder is accessible to admins and any agent roles with permission to view all tickets in your account. If you want other roles to access this folder, ensure their role permissions are set accordingly.
This setup allows for better management and oversight of suspended tickets by the appropriate team members. If you need to adjust permissions, you can do so in the role settings within your Zendesk account.
More related questions
How can I set up suspended ticket notifications in Zendesk?
You can easily set up suspended ticket notifications in Zendesk to keep track of any issues. To do this, go to the Admin Center, click on the Objects and rules icon in the sidebar, and select Tickets > Settings. In the Suspended Ticket…
Can I limit suspended ticket notifications to specific hours?
Currently, Zendesk does not offer the option to limit suspended ticket notifications to specific hours, such as only during business hours. Notifications are sent whenever new suspended tickets are received, regardless of the time. If this feature…
Is it possible to disable ticket suspension for 'Email Authentication failure'?
Disabling ticket suspension specifically for 'Email Authentication failure' is not directly possible in Zendesk. This suspension reason indicates that the email might be spoofed or not from the actual source. To address this, consider configuring…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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