Setting Up Suspended Ticket Notifications in Zendesk
How can I set up suspended ticket notifications in Zendesk?
You can easily set up suspended ticket notifications in Zendesk to keep track of any issues. To do this, go to the Admin Center, click on the Objects and rules icon in the sidebar, and select Tickets > Settings. In the Suspended Ticket Notifications section, choose the frequency of notifications and enter the email addresses where you want these notifications sent. Finally, click the Save tab to confirm your settings.
These notifications will alert you when new suspended tickets are received and will include details of all tickets currently in your suspended tickets queue. If you decide to stop receiving these notifications, you can simply select 'Never' in the frequency settings. For more detailed instructions, you can refer to theoriginal Zendesk help article.
More related questions
Can I limit suspended ticket notifications to specific hours?
Currently, Zendesk does not offer the option to limit suspended ticket notifications to specific hours, such as only during business hours. Notifications are sent whenever new suspended tickets are received, regardless of the time. If this feature…
Who can access the Suspended Tickets folder in Zendesk?
In Zendesk, the Suspended Tickets folder is accessible to admins and any agent roles with permission to view all tickets in your account. If you want other roles to access this folder, ensure their role permissions are set accordingly. This setup…
Is it possible to disable ticket suspension for 'Email Authentication failure'?
Disabling ticket suspension specifically for 'Email Authentication failure' is not directly possible in Zendesk. This suspension reason indicates that the email might be spoofed or not from the actual source. To address this, consider configuring…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
