How to Delete a User in Zendesk WFM
Learn how to delete a user in Zendesk WFM by using the Zendesk Support agent interface. Understand the process and what happens to user data.
How do I delete a user in Zendesk WFM?
To delete a user in Zendesk WFM, you need to perform the action in the Zendesk Support agent interface. This is because the WFM account only allows you to deactivate users, not delete them directly. For detailed steps, you can refer to the article on permanently deleting users.
Keep in mind that if you downgrade an agent to an end-user role in Zendesk, the system will automatically deactivate the agent in WFM. This process can take up to 12 hours to complete. However, note that removing an agent won't erase all their data; past activities will remain recorded in the system.
More related questions
What happens to user data after deleting a user in Zendesk WFM?
When you delete a user in Zendesk WFM, their data isn't completely removed. Any past activities, such as those from the previous month, will still be recorded in the system. This means that while the user will no longer be active or able to perform…
How long does it take for a user downgrade to reflect in Zendesk WFM?
Downgrading a user from an agent to an end-user role in Zendesk can take up to 12 hours to reflect in the WFM system. During this time, the system processes the change and deactivates the user in WFM. This delay is important to consider when…
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