Exporting the audit log from Zendesk is straightforward. You can export a CSV formatted copy of the audit log, which will be emailed to your primary Zendesk email address. If you apply filters before exporting, the CSV file will reflect those filters.
To export the audit log, go to the Admin Center, click on Account in the sidebar, and select Audit log > Audit log. Apply any necessary filters, then click on Email CSV to receive the exported file. This feature is useful for keeping offline records or sharing the log with others.
The Zendesk audit log is a comprehensive record of changes made to your Zendesk account. It captures changes made by agents and admins, but not end user activities. The log includes changes to account information, user updates, apps, web widgets,…
To view the audit log in Zendesk's Admin Center, navigate to the Account section in the sidebar and select Audit log > Audit log. Here, you can view the entire change history of your account, sort the log by time, filter the list, or export a copy…
Yes, you can filter the audit log in Zendesk to find specific changes. Filtering helps you narrow down the log entries to find exactly what you're looking for, especially when dealing with a large volume of events. You can sort entries by date,…
The time zone used in the Zendesk audit log depends on where you are viewing it. In the Zendesk API and Zendesk Support, audit log timestamps are in Coordinated Universal Time (UTC). However, in the Admin Center, timestamps are shown in your…
Each entry in the Zendesk audit log includes several pieces of information to help you understand the changes made. These include the time and date of the event, the actor (user or system) responsible for the change, the IP address of the actor,…