Modifying Reports in Zendesk Explore
Can I modify reports in Zendesk Explore?
Yes, you can modify reports in Zendesk Explore to better suit your needs. Once you've created a report, you can change the chart style, filter it by date, and even return only the top or bottom results. This flexibility allows you to tailor reports to provide the most relevant insights for your business.
If you find that a specific metric or attribute is missing, you might be able to build your own custom ones. This customization capability ensures that you can create reports that accurately reflect your support activities and performance.
More related questions
How can I use built-in reports in Zendesk Suite?
Zendesk Suite offers a variety of prebuilt reports to help you monitor support activity across all channels. These reports are organized into dashboards that you can share with others. Each dashboard contains multiple reports based on best…
How do I create custom reports in Zendesk Explore?
Creating custom reports in Zendesk Explore allows you to tailor data analysis to your specific needs. Most reports consist of metrics and attributes. Metrics are quantifiable data like the number of tickets, while attributes are qualitative data…
What are some examples of reports I can view in Zendesk Suite?
Zendesk Suite provides a wide range of reports to help you analyze support activity. Some examples include reports on created, open, and solved tickets, help center page views, and information about deals made using Zendesk Sell. You can also view…
What other reporting features does Zendesk Suite offer?
Besides Explore, Zendesk Suite offers additional dashboards for reporting. The Chat dashboard allows agents to configure settings and view relevant information, while the Live calls dashboard lets team managers monitor ongoing calls, listen in, and…
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