Examples of Reports in Zendesk Suite
What are some examples of reports I can view in Zendesk Suite?
Zendesk Suite provides a wide range of reports to help you analyze support activity. Some examples include reports on created, open, and solved tickets, help center page views, and information about deals made using Zendesk Sell. You can also view reports on the number of unanswered calls and your usage of Zendesk Messaging.
These reports are accessible through various dashboards, each designed to provide insights into different aspects of your support operations. By utilizing these reports, you can gain a comprehensive understanding of your support performance across all channels.
More related questions
How can I use built-in reports in Zendesk Suite?
Zendesk Suite offers a variety of prebuilt reports to help you monitor support activity across all channels. These reports are organized into dashboards that you can share with others. Each dashboard contains multiple reports based on best…
How do I create custom reports in Zendesk Explore?
Creating custom reports in Zendesk Explore allows you to tailor data analysis to your specific needs. Most reports consist of metrics and attributes. Metrics are quantifiable data like the number of tickets, while attributes are qualitative data…
Can I modify reports in Zendesk Explore?
Yes, you can modify reports in Zendesk Explore to better suit your needs. Once you've created a report, you can change the chart style, filter it by date, and even return only the top or bottom results. This flexibility allows you to tailor reports…
What other reporting features does Zendesk Suite offer?
Besides Explore, Zendesk Suite offers additional dashboards for reporting. The Chat dashboard allows agents to configure settings and view relevant information, while the Live calls dashboard lets team managers monitor ongoing calls, listen in, and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
