Additional Reporting Features in Zendesk Suite
What other reporting features does Zendesk Suite offer?
Besides Explore, Zendesk Suite offers additional dashboards for reporting. The Chat dashboard allows agents to configure settings and view relevant information, while the Live calls dashboard lets team managers monitor ongoing calls, listen in, and provide support when needed.
These additional features complement Explore by providing real-time insights and management capabilities, ensuring that you have a comprehensive view of your support operations.
More related questions
How can I use built-in reports in Zendesk Suite?
Zendesk Suite offers a variety of prebuilt reports to help you monitor support activity across all channels. These reports are organized into dashboards that you can share with others. Each dashboard contains multiple reports based on best…
How do I create custom reports in Zendesk Explore?
Creating custom reports in Zendesk Explore allows you to tailor data analysis to your specific needs. Most reports consist of metrics and attributes. Metrics are quantifiable data like the number of tickets, while attributes are qualitative data…
What are some examples of reports I can view in Zendesk Suite?
Zendesk Suite provides a wide range of reports to help you analyze support activity. Some examples include reports on created, open, and solved tickets, help center page views, and information about deals made using Zendesk Sell. You can also view…
Can I modify reports in Zendesk Explore?
Yes, you can modify reports in Zendesk Explore to better suit your needs. Once you've created a report, you can change the chart style, filter it by date, and even return only the top or bottom results. This flexibility allows you to tailor reports…
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