Examples of Zendesk Answer Bot Metrics Calculation
What are some examples of how Zendesk Answer Bot metrics are calculated?
Zendesk Answer Bot metrics like Attempts and Answers are calculated based on the bot's interaction with customer tickets. For example, if 300 tickets are submitted and the bot is set to respond to those from a specific email, it might attempt to offer content on 200 tickets.
If the bot successfully finds content for 160 of these tickets, those are counted as Answers. The remaining 40, where no content was found, are Unsuccessful attempts. This breakdown helps you understand the bot's reach and effectiveness in providing solutions.
More related questions
What is the difference between Attempts and Answers in Zendesk's Answer Bot reporting?
Attempts and Answers are key metrics in Zendesk's Answer Bot reporting that help you understand the bot's activity.Attemptsrefer to all instances where the Answer Bot tried to offer content, regardless of success.Answersare the…
How does Zendesk Answer Bot handle unsuccessful attempts?
Unsuccessful attempts occur when the Answer Bot cannot find relevant content to offer. In these cases, the bot does not provide any article suggestions to the customer. For instance, if Answer Bot is set to respond to 200 tickets but cannot find…
Can I create a report for Unsuccessful attempts in Zendesk Explore?
Yes, you can create a custom report for Unsuccessful attempts in Zendesk Explore. Although there's no prebuilt report, you can use the Article Recommendations dataset. To build this report, select Unsuccessful attempts as the metric and add the…
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