Recent Improvements to Zendesk Talk Call Console
What are the recent improvements to the Zendesk Talk call console?
Zendesk has introduced three key improvements to the Talk call console, enhancing the experience for agents making outbound calls. These changes include the ability to change the outbound line before placing a call, automatic matching of the country code to the selected outbound line, and a searchable outbound line selector. Together, these updates streamline the calling process and improve efficiency for agents.
Previously, agents couldn't change the outbound line before making a call, but now they can select a different line before hitting the 'Call' button. The country code now defaults to the country of the selected line, reducing the need for manual changes. Additionally, the outbound line selector is now searchable, allowing agents to quickly find and select the desired line. For more details, check out theoriginal announcement.
More related questions
How can I change the outbound line before making a call in Zendesk Talk?
You can now change the outbound line before making a call in Zendesk Talk. When you start a call from a number, the call console opens with the ticket requester's number populated, allowing you to select a different line before hitting the 'Call'…
How does the country code selection work in the updated Zendesk Talk call console?
The country code in the Zendesk Talk call console now automatically matches the selected outbound line. This means that when you open the call console, it defaults to the country code of the line you have chosen. For example, if you select an…
What is the new searchable outbound line selector in Zendesk Talk?
The new searchable outbound line selector in Zendesk Talk allows agents to quickly find and select the desired line by typing the number, name, or brand of the line. This feature is a significant time saver for users with multiple phone lines….
Why did Zendesk make changes to the Talk call console?
Zendesk made changes to the Talk call console to enhance the productivity of Talk agents. These improvements are part of a series of updates aimed at streamlining the calling process and making it more efficient. The recent changes, including the…
Do I need to do anything to access the new Zendesk Talk call console features?
No action is required on your part to access the new Zendesk Talk call console features. All changes are live and available to all Talk customers automatically. These updates are designed to enhance your experience without requiring any additional…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
