Deleting Non-Archived Tickets in Zendesk
Can I delete tickets that are not archived using deletion schedules?
No, deletion schedules in Zendesk only apply to archived tickets. Archived tickets are those that have been closed for more than 120 days.
If you attempt to set a schedule for tickets less than 120 days old, it won't work because the feature is designed to manage long-term data retention. This ensures compliance with data retention policies by focusing on older, archived tickets.
More related questions
What is the purpose of deletion schedules in Zendesk?
Deletion schedules in Zendesk help manage data retention by automatically deleting archived tickets. These schedules are crucial for companies to comply with data retention laws, such as GDPR, by ensuring that personal data is not kept longer than…
How do I create a deletion schedule in Zendesk?
To create a deletion schedule in Zendesk, navigate to the Admin Center and select Security > Deletion schedules. Here, you can create up to ten schedules by clicking 'Create deletion schedule'. When setting up a schedule, you can add conditions…
What conditions can I use for deletion schedules in Zendesk?
In Zendesk, you can use various conditions to tailor your deletion schedules. These include categories like Last updated, Custom fields, Brand, Form, Group, Type, Requester, Organization, and Tags. Each condition allows you to specify criteria for…
How do I activate a deletion schedule in Zendesk?
To activate a deletion schedule in Zendesk, go to the Admin Center, select Security > Deletion schedules, and find the inactive schedule you want to activate. Click the options menu icon next to the schedule and select 'Activate'. You'll need to…
How can I manage my deletion schedules in Zendesk?
Managing deletion schedules in Zendesk is straightforward. You can activate, deactivate, edit, delete, or clone a schedule using the options menu icon next to each schedule. Remember, a schedule must be inactive before you can delete it. This…
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