Using Visitor Locale for Zendesk Chat Triggers
Can I use visitor locale instead of location for chat triggers in Zendesk?
Currently, Zendesk chat triggers do not support using the visitor locale as a condition. Instead, the visitor's country code is used to determine the location for sending messages.
While using the locale would be beneficial for more precise language targeting, it's not available at the moment. However, you can engage with the Zendesk community to discuss this need and explore potential workarounds.
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