Zendesk determines a visitor's location using the visitor's country code, which is a condition available in chat triggers. This allows you to send location-specific messages to your visitors.
For instance, you can set up triggers to send different messages based on whether the visitor's country code is 'FR' for France or 'SP' for Spain. This method helps in delivering personalized messages to users based on their geographical location.
To send proactive chat messages in multiple languages with Zendesk, you need to create a separate trigger for each language. This involves duplicating the existing language trigger or creating new ones from scratch. Each trigger will be set to send…
Zendesk provides a default language trigger as an example to help you send messages in specific languages. This default trigger is set up to send a message in French to French-speaking audiences. You can use this default trigger as a template to…
Currently, Zendesk chat triggers do not support using the visitor locale as a condition. Instead, the visitor's country code is used to determine the location for sending messages. While using the locale would be beneficial for more precise…
If a visitor's location isn't specifically targeted with a language trigger, a default 'catch-all' message in English is sent. This ensures that all visitors receive a message, even if their location doesn't match any specific language trigger….