Risks of Using Zendesk API for User Verification
What are the risks of using the Zendesk API to verify users?
Using the Zendesk API to verify users automatically has some risks, particularly with incorrect email addresses. Since the API verifies any email provided, users might not receive responses if their email is entered incorrectly.
This method bypasses the usual verification process, so it's crucial to ensure that email addresses are accurate when using this approach. While it streamlines the user creation process, it requires careful implementation to avoid communication issues.
More related questions
Can I disable verification emails for end users in Zendesk?
You can't fully disable verification emails for end users in Zendesk, but there's a workaround. If you're using a custom ticket submission form, you can use the Zendesk API to verify users as they're created, preventing the verification email from…
How can I verify users automatically in Zendesk using the API?
You can automatically verify users in Zendesk using the Tickets API when they submit a ticket through a custom form. This prevents the verification email from being sent. To achieve this, include a 'verified' attribute set to true in the API…
Can I use the Requests API to verify users in Zendesk?
No, you cannot use the Requests API to verify users in Zendesk. Only the Tickets API endpoint can be used for this purpose. The Tickets API allows you to verify users upon ticket creation, which prevents the verification email from being sent. If…
What is the correct API payload to verify users in Zendesk?
To verify users in Zendesk using the API, you need to include a specific payload when creating a ticket. This payload should include a 'verified' attribute set to true. Here's an example of the payload: ``` { "ticket": { "subject": "subject goes…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
