Changing Customer Satisfaction Ratings in Zendesk
Can customers change their satisfaction rating in Zendesk?
Yes, customers can change their satisfaction rating in Zendesk. If a customer initially provides a rating and later decides to change it, they have the option to update their feedback. This flexibility ensures that the feedback reflects the most accurate customer sentiment.
For more details on managing satisfaction ratings, refer to the CSAT resources provided by Zendesk.
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