Using Zendesk API for Ticket Attachments Reporting
Learn about the limitations of using Zendesk API for reporting on ticket attachments and alternative methods.
Can I use the Zendesk API to report on tickets with attachments?
Currently, there is no native way to report on the number of tickets with attachments using the Zendesk API. However, you can export a JSON file containing all your tickets, which includes links to the attachments.
This method allows you to manually compile reports on ticket attachments by processing the JSON data. If you have specific needs or suggestions, consider providing feedback to Zendesk's Product team to help improve their reporting features.
More related questions
Can I report on the number of tickets with attachments in Zendesk Explore?
Unfortunately, you cannot directly report on the number of tickets with attachments in Zendesk Explore. Explore does not have a built-in metric or attribute that captures data specifically about ticket attachments. However, you can still access…
Is there a way to export ticket attachments data from Zendesk?
Yes, you can export ticket attachments data from Zendesk by performing a JSON ticket export. This export will include links to the attachments of the tickets. While Zendesk Explore doesn't provide a direct metric for ticket attachments, the JSON…
How can I provide feedback to Zendesk about reporting features?
If you have suggestions or feedback about reporting features in Zendesk, you can share them with the Zendesk Product team. They encourage users to post in the Feedback - Reporting and analytics (Explore) topic. By using the provided template to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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