To find and delete users created by side conversations, ensure that user and organization tagging is enabled in your account. This feature tags new users with 'createdforside_conversation', making them easier to identify.
In the Zendesk ticket interface, search for the tag 'createdforside_conversations'. Click on the Users tab in the search results to see a list of users with this tag. From there, you can delete any users you no longer want in your account. Keep in mind that deleting a user will result in their name appearing as '[Deleted user]' in any side conversations they were part of.
Users are automatically created when a side conversation includes an email address not already in your Zendesk account. When a team member starts a side conversation via email, they can include any email address, not just those of existing admins,…
Yes, you can manage users created by side conversations just like any other user in Zendesk. Once a user is added through a side conversation, you can view their profile, edit their information, or delete them if necessary. For instance, if their…
If you delete a user created by a side conversation, their information will no longer be displayed in any existing side conversations they were involved in. Instead, their name will appear as '[Deleted user]'. This means that while you can remove…
Users created by side conversations might not have a 'createdforside_conversation' tag if user and organization tagging is not enabled in your Zendesk account. Without this setting, it can be challenging to identify users added through side…