Zendesk may display four types of email spoofing messages: 'Possible Reply to end user spoof', 'Possible Reply to agent spoof', 'Potential comment spoof', and 'Possible Other user update'. Each message indicates a different potential risk, such as mismatched email headers or an unknown user joining the conversation. These messages help agents identify and address potential security threats in ticket conversations.
Email spoofing flags in Zendesk tickets help identify potential phishing attempts. These flags appear as warning icons next to comments in ticket conversations that might be email phishing attempts. They only show up for comments created from…
Agents have several options for responding to flagged comments in Zendesk, depending on their organization's policies. They can solve the ticket with caution, mark it as spam and suspend the user, or reassign the ticket to a security group for…
Email spoofing flags are crucial for Zendesk agents as they help identify potential phishing attacks. These flags notify agents of suspicious comments, allowing them to take appropriate actions to protect the system and users. By highlighting…
No, email spoofing flags cannot be removed in Zendesk. These flags are designed to alert agents to potential phishing attempts without affecting the workflow of end users and agents. They serve as a permanent indicator of potential risk within…