Display Message on Zendesk Chat Widget Click
Can I display a message in Zendesk live chat when the widget is clicked?
Yes, you can display a message in Zendesk live chat when someone clicks on the widget. This can be achieved by using a combination of custom code and a chat trigger.
To do this, you need to use theonShow(callback)function to detect when the widget window is opened. Then, you can use a JavaScript command to add a tag. Finally, create a chat trigger that fires based on the presence of this tag, ensuring it only fires once per visitor. This setup allows you to control when messages appear in the chat. For more detailed instructions, you can refer to theZendesk Chat triggers conditions and actions reference.
More related questions
How can I prevent the Zendesk chat widget from opening automatically?
To prevent the Zendesk chat widget from opening automatically, you can use custom code and triggers to control its behavior. By using theonShow(callback)function, you can detect when the widget is opened. You can then add a tag using a…
What is the onShow(callback) function in Zendesk live chat?
TheonShow(callback)function in Zendesk live chat is used to detect when the chat widget window is opened. This function is part of the custom code you can use to control the behavior of the chat widget. By usingonShow(callback), you can…
How do I create a chat trigger in Zendesk based on a tag?
Creating a chat trigger in Zendesk based on a tag involves using custom code and the chat trigger settings. First, use a JavaScript command to add a tag when the chat widget is opened. Then, in the Zendesk chat settings, create a trigger that fires…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
