Understanding onShow(callback) in Zendesk Chat
What is the onShow(callback) function in Zendesk live chat?
TheonShow(callback)function in Zendesk live chat is used to detect when the chat widget window is opened.
This function is part of the custom code you can use to control the behavior of the chat widget. By usingonShow(callback), you can trigger specific actions, such as adding a tag or displaying a message, whenever a visitor opens the chat widget. This allows for a more tailored chat experience. For more details, refer to theZendesk Chat triggers conditions and actions reference.
More related questions
Can I display a message in Zendesk live chat when the widget is clicked?
Yes, you can display a message in Zendesk live chat when someone clicks on the widget. This can be achieved by using a combination of custom code and a chat trigger. To do this, you need to use theonShow(callback)function to detect when the…
How can I prevent the Zendesk chat widget from opening automatically?
To prevent the Zendesk chat widget from opening automatically, you can use custom code and triggers to control its behavior. By using theonShow(callback)function, you can detect when the widget is opened. You can then add a tag using a…
How do I create a chat trigger in Zendesk based on a tag?
Creating a chat trigger in Zendesk based on a tag involves using custom code and the chat trigger settings. First, use a JavaScript command to add a tag when the chat widget is opened. Then, in the Zendesk chat settings, create a trigger that fires…
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