Restricted Custom Fields for Web Widget (Classic)
Discover which custom field types cannot be added to the Web Widget (Classic) and how to ensure your fields are eligible.
What types of custom fields cannot be added to the Web Widget (Classic)?
Certain types of custom fields cannot be added to the Web Widget (Classic). These include regex, credit card, date, and multi-select custom field types.
If your custom field is one of these types, the option to add it to your Web Widget (Classic) will not be available. Make sure your custom fields are editable for end users and not of these restricted types to successfully add them to your widget.
More related questions
How can I add custom ticket fields to the Web Widget (Classic)?
To add custom ticket fields to the Web Widget (Classic), you first need to create them. Custom fields must be editable for end users and cannot be of certain types like regex, credit card, date, or multi-select. If your custom field meets these…
Why can't I see the option to add custom fields to my Web Widget (Classic)?
If you can't see the option to add custom fields to your Web Widget (Classic), it might be because your fields are not editable or are of restricted types. Custom fields must be editable for end users and cannot be regex, credit card, date, or…
Are multi-select custom fields supported in the Web Widget (Classic)?
Multi-select custom fields are not supported in the Web Widget (Classic). This means you cannot add them to your widget. To add custom fields to your Web Widget (Classic), ensure they are editable for end users and not of restricted types like…
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