Create Custom Metrics to Exclude System Updates

How do I create a custom metric to exclude system updates in Zendesk Explore?

To create a custom metric that excludes system updates in Zendesk Explore, you can use specific conditions.

For instance, you can create a metric that includes only updates not made by end users or system updates by using the condition:IF ([Updater Role] != "End-user" AND [Updater Role] != NULL) THEN [Update ID] ENDIF. Alternatively, to focus on updates made by admins or agents, use:IF ([Updater Role] = "Admin" OR [Updater Role] = "Agent") THEN [Update ID] ENDIF. This allows you to tailor your reports to include only the data you need.

More related questions

How can I exclude system updates from my Zendesk Explore reports?

You can exclude system updates from your Zendesk Explore reports by using filters or creating a calculated metric. To use a filter, apply the Updater role attribute as a filter and exclude the Null attribute value, which typically represents system…

What is the Null updater role in Zendesk Explore?

The Null updater role in Zendesk Explore typically refers to system updates. These are changes made to tickets through automatic processes, such as triggers or automations, rather than by users. By excluding the Null updater role in your reports,…

Can I filter out system updates in Zendesk Explore using the Updater role?

Yes, you can filter out system updates in Zendesk Explore by using the Updater role attribute. By applying this attribute as a filter and excluding the Null value, which represents system updates, you can ensure that your reports only include…